TERMS OF SALE

Terms of Sale:

Agreement between user & www.lotusfeetgoludolls.com

Welcome to www.lotusfeetgoludolls.com (“website” or “site”), operated by Lotus Feet LLC. This e-commerce platform is owned and managed by Lotus Feet LLC, specializing in the sale of Golu/Kolu dolls and gift items.

By accessing or using this website, you agree to abide by the following Terms & Conditions.

Intellectual Property:

All images, graphics, text, and logos displayed on this website are the exclusive property of Lotus Feet LLC and are protected under applicable copyright and intellectual property laws.
You may not copy, modify, publish, distribute, or otherwise exploit any content from this site, in full or in part, without prior written consent.

Sale of Goods & services:

The site offers Golu dolls and gift items for purchase. All orders must be paid in full at the time of ordering.

We make every effort to provide accurate descriptions, images, sizes, and colors. However, please note:

  • Size Variations: As many of our dolls are handcrafted, slight variations may occur. For instance, a doll listed as 15 inches in height may vary by up to 1–2 inches.

  • Color Variations: Colors may appear slightly different due to screen settings and lighting conditions.There may be a color variation when you see a Doll on the website and when you physically receive them. We appreciate your understanding of these natural variances.

Shipping Policy:

  • Orders placed before 2 PM EST are typically shipped within 3 business days.

  • All shipments are currently sent via FedEx Ground.

  • We aim to ship as promptly as possible and will provide tracking details once available.

Returns & Exchange:

Due to the seasonal and delicate nature of our products, we are unable to accept returns or exchanges once an item has been shipped. We encourage you to carefully review product details before placing your order. Thank you for your understanding.

Cancellation:

Orders may be cancelled within 2 hours of placement by:

After the 2-hour window, orders will be processed and cannot be cancelled.

Dolls Damaged in Transit:

We take great pride in our packaging, refined over 10+ years of shipping experience. Less than 1% of dolls arrive damaged thanks to our care and expertise.

However, if a doll arrives damaged:

  1. Please send us a video of the unboxing process, clearly showing how the package was opened.

  2. Include photos of the damaged doll and the shipping box.

We will promptly review the issue and offer a suitable resolution, whether a replacement or alternative remedy.

Payments & Shipping outside of US:

We accept the following payment methods:

  • Visa, MasterCard, Discover (Credit & Debit)

  • PayPal

  • Zelle Bank Transfers

Our website is SSL Certified (Secure Sockets Layer), which ensures that all sensitive data is transmitted securely and encrypted, safeguarding your personal and payment information.

Deliveries outside of US:

For orders shipped outside the United States, please note:

  • Your purchase may be subject to import duties, taxes, and customs fees, depending on the destination country’s regulations.

  • These additional charges are not included in the item price or shipping cost.

  • The recipient is responsible for all applicable duties and taxes imposed by the destination country.

Limitation of Liability: 

Lotus Feet LLC, including its employees, executives, directors, affiliates, and third-party partners, shall not be held liable for any claims, losses, damages, or expenses (including legal fees) arising out of or related to your use of this website.

Use of this website and the purchase of products are at your own discretion and risk.

Indemnification:

You agree to indemnify, defend, and hold harmless Lotus Feet LLC, including its employees, executive members, directors, affiliates, and third-party service providers, from and against any losses, liabilities, costs, or expenses (including reasonable attorney fees) that arise from:

  • Your use or inability to use the website or its services,

  • Your violation of these Terms and Conditions,

  • Or any activity related to your account by you or any other person accessing the site

Applicable Law:

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.

Arbitration:

If any dispute arises between you and Lotus Feet LLC that cannot be resolved through informal communication, both parties agree to submit the matter to binding arbitration before a neutral third-party arbitrator.
The decision of the arbitrator shall be final and enforceable in accordance with applicable laws.

Changes to Terms:

Lotus Feet LLC reserves the right to update or modify these Terms and Conditions at its sole discretion to:

Ensure compliance with current legal and regulatory requirements, and

Reflect changes in the way we operate the website and our services.The most recent version of the Terms will supersede any prior versions. Continued use of the site implies acceptance of any revisions.

Please contact us if you have any questions via

lotusfeet2010@gmail.com